Shane Carey Shane Carey

Is Leadership Actually Looking at the Salesforce Dashboards We Built Them?

Most Salesforce dashboards look active until you check who's actually opening them — and native tools like LastRunDate only show the last refresh, not real usage. Learn why up to 88% of dashboards and reports go unused, and how RecordWatch tracks individual views so you know exactly who's looking at what, and when.

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Shane Carey Shane Carey

How Do I Know If My Sales Team Is Actually Using Salesforce?

To get a full picture of Salesforce adoption, we need to combine standard reporting with a solution that actually fills a major gap with the out-of-the-box approach: what records, reports, and dashboards are our sales users actually looking at? How often? Which ones aren't they looking at?

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Shane Carey Shane Carey

How Do I Know Which Salesforce Reports and Dashboards Are Being Used?

Most Salesforce orgs have thousands of reports and dashboards — and up to 88% go unused. Native fields like LastRunDate only show the last refresh, not who's actually viewing a report or how often, making it nearly impossible to know what's driving decisions versus what's dead weight. But there is a solution to finding out who’s actually viewing them.

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