Most Salesforce dashboards look active until you check who's actually opening them — and native tools like LastRunDate only show the last refresh, not real usage. Learn why up to 88% of dashboards and reports go unused, and how RecordWatch tracks individual views so you know exactly who's looking at what, and when.

To get a full picture of Salesforce adoption, we need to combine standard reporting with a solution that actually fills a major gap with the out-of-the-box approach: what records, reports, and dashboards are our sales users actually looking at? How often? Which ones aren't they looking at?

Most Salesforce orgs have thousands of reports and dashboards — and up to 88% go unused. Native fields like LastRunDate only show the last refresh, not who's actually viewing a report or how often, making it nearly impossible to know what's driving decisions versus what's dead weight. But there is a solution to finding out who’s actually viewing them.

Between April and July 2026, Salesforce will push through the most significant wave of security changes the platform has seen in years… How can you check if you’re prepared, and what happens if you’re not?